Intercultural Sensitivity:
The degree to which a person takes an active interest in others: their cultural background, needs and perspective and how they express themselves.
Intercultural Communication:
The degree to which a person actively monitors how she or he communicates.
Building Commitment:
The degree to which people actively try to influence their social environment, based on a concern for building relationships and integrating different people and their concerns.
Managing Uncertainty:
The degree wo which a person sees the uncertainty and complexity of culturally diverse environments as an opportunity for personal development.